The Federal Government has called on the public to “have their say” on proposed national standards for how airlines compensate passengers for flight delays or cancellations.
It has been suggested that airlines offer passengers the option of a full refund if a flight is cancelled or “unreasonably” delayed.
The proposal follows last year’s release of the Aviation White Paper, which set out the Government’s long-term vision for domestic aviation.
Submissions are open until next month.
The scheme
This week, the Government opened consultation on a consumer protection scheme for the flight industry.
The proposed scheme would introduce new guidelines for airlines, including requiring them to seat parents with children aged under 14, and making it mandatory to “coordinate with airports” about passengers with disabilities.
The Government has also proposed that when flights are cancelled or face “unreasonable delays,” airlines offer an option of alternative arrangements “without additional cost,“ travel vouchers, or a full refund.
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Politics
Following consultation, the Government plans to introduce legislation later this year. Transport Minister Catherine King said it would “clarify the obligations” of airlines and airports.
The Opposition said the plan won’t solve all of the problems with Australian airlines.
“Record cancellations and delays, lost baggage, and airlines making it difficult for travellers to use flight credits will not be fixed by this scheme,” Shadow Transport Minister Bridget McKenzie told TDA.
CHOICE
Consumer group Choice welcomed the “long-overdue” move.
However, Campaigns Director Rosie Thomas said the group remains concerned the scheme “falls short” compared to international protections.
“Compensation schemes in Europe have encouraged airlines to cut down on avoidable delays and provide consumers with simple cash payments when flights are cancelled or late — this is something Australians also deserve,” Thomas said.
